Terms of
Service

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Olive Payment Solutions Limited ("Olive Pay", "we", "our", or "us") via our website, platforms, and agent network. By accessing or using our services, you agree to be bound by these Terms.

Olive Pay is a duly licensed financial services provider operating as a Payment Solution Service Provider (PSSP), Payment Terminal Service Provider (PTSP), and Super-Agent under the regulation of the Central Bank of Nigeria.

Olive Pay provides services including but not limited to: Payment processing, Agency banking services, POS terminal services, Bill payments and collections, and other financial services as may be introduced from time to time.

To use our services, you must: Be at least 18 years old, Provide accurate and complete information, and Comply with all applicable laws and regulations. We reserve the right to refuse or terminate access if these conditions are not met.

You agree to: Provide accurate and up-to-date information, Maintain the confidentiality of your account and credentials, Use the platform only for lawful purposes, and Not engage in fraudulent, suspicious, or illegal transactions.

As a regulated institution, Olive Pay is required to conduct Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorist Financing (CFT) checks. You agree to provide all required documentation and consent to verification, screening, and monitoring of your transactions.

All transactions are subject to applicable limits, regulatory thresholds, and internal risk controls. Olive Pay reserves the right to decline, delay, or reverse transactions where necessary for compliance or security reasons.

Applicable fees for services will be communicated via our platform, website, or service channels. By using our services, you agree to pay all applicable fees.

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the Nigeria Data Protection Act. By using our services, you consent to such data processing.

We strive to ensure uninterrupted service but do not guarantee that our services will be available at all times. We are not liable for service interruptions due to: System maintenance, Network failures, or Third-party service disruptions.

Olive Pay shall not be liable for: Losses arising from user negligence or misuse, Delays or failures caused by third parties, or Indirect, incidental, or consequential damages.

We reserve the right to: Monitor transactions for suspicious activity, Suspend or block accounts where fraud is suspected, and Report suspicious transactions to relevant authorities.

Our platform may integrate with third-party providers. Olive Pay is not responsible for the performance or actions of such third parties.

We may suspend or terminate your access to our services: If you breach these Terms, If required by law or regulation, or If suspicious or fraudulent activity is detected.

We reserve the right to update these Terms at any time. Updated versions will be published on our website.

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

For inquiries or complaints, please contact us via email at support@olivepayment.com or visit our head office at 150 Obafemi Awolowo Way, Ikeja, Lagos.